Applicable to the Metal Animal Figurines and Glass Vase series.
I. Scope of Returns
We support returns under certain conditions to ensure a worry-free shopping experience for our customers.
II. Return Period
Return Deadline: Returns can be requested within 30 days of receiving the goods. Late requests may not be processed; please contact customer service promptly.
III. Special Return Policy
✔ Returns are supported after opening (provided the item is not severely damaged and does not affect resale).
✔ Returns or exchanges will be prioritized for items with quality issues or damage during shipping.
IV. Return Process
Contact customer service to submit a return request
Obtain the return address and instructions
Return the item as required
Refund will be processed after the warehouse confirms receipt.
V. Refund Instructions
Refund Arrival Time: Refunds will be processed approximately 3 days after return confirmation.
Refunds will be returned to the original payment account.
VI. Logistics and Service Information
Origin: Spain
Order Processing Time: Processed on the same day
Transportation Time: Approximately 2 days
VII. Return Address Contact
Phone: 660452205
Email: vanessa.becerra@terracottahome.shop
Address: Carrer Numancia 55, 2° 2°, Barcelona, B, 08029
VIII. Special Notes
⚠️ Due to continuous losses, the merchant has decided to conduct a clearance sale at a loss. All products are participating in the clearance sale, and the prices are already the final discounts.
Thank you for your support and understanding of Vanessa Becerra Soto.